FAQ

Shipping & Delivery

Where do you ship to? ▼

Currently the UK only. More countries coming soon.

How long does delivery take? ▼

1–2 business days.

How do I track my order? ▼

You'll get a tracking link by email as soon as your order ships.

Sizing & Fit

How do I find my size? ▼

Check the Size Guide on each product page.

Do your clothes run true to size? ▼

Yes. Exact measurements are listed on each product page.

Returns & Exchanges

What is your return policy? ▼

Returns accepted within 14 days, if unworn and unwashed.

How do I exchange an item? ▼

Email us your order number at hello@izar.com and we'll sort it out.

What if my item arrives damaged? ▼

Contact us within 48 hours with a photo and we'll fix it right away.

Product & Care

What fabrics do you use? ▼

Mostly pure Egyptian cotton. Exact fabric is listed on each product page.

How do I wash and care for my garments? ▼

Check the care label inside for specifics.

Are your products ethically made? ▼

Yes. We ensure fair wages and dignity for everyone who makes our pieces, with fully boycott-free materials and supply chain.

Where are your products made? ▼

Most of our pieces are made in Egypt, with a few made in China.

Payments

What payment methods do you accept? ▼

All major cards, PayPal, and other options at checkout.

Is it safe to pay on your website? ▼

Yes, checkout is fully secure and encrypted.